FREIGHT POLICY

FREIGHT CHARGES

Freight charges are estimates only and may be subject to change due to final weight and volume of your total order.  As such if the “actual” freight charge on your order is more than the “quoted” online freight charge you will be contacted by one of our customer service operators and notified of the difference to be paid prior to your order being dispatched. If you have any questions in relation to freight charges please contact our customer service team on 1300 323 150.

 

DELIVERY COST & TIME FRAMES

How much will my order cost to deliver? –

The following orders will be delivered free of charge to our regular account customers:-

  • Orders delivered during monthly site visits to Victorian, ACT and southern MSW customers
  • Orders delivered during quarterly site visits to NSW customers on the Central Coast, Hunter Valley and Sydney metropolitan area
  • Orders to Melbourne metro customers outside the above criteria will be free of charge for all orders over $300.00 + GST

For all other orders, size, weight and the distance your order has to travel will all determine how much your freight costs. For interstate and Victorian regional customers, the most economical way to order is in pallet quantities, as this significantly reduces the cost per item. For a quick estimation, call us at Allcare Vehicle Wash Solutions.


Delivery time-frames –

If we receive your order by 12.00pm  we can deliver your order based on the following time frames:-

  • Melbourne metro delivery – next working day (Mon – Fri) delivery
  • Sydney metro delivery – Up to 2 working days delivery
  • Brisbane metro delivery – Up to 3 working days delivery
  • Adelaide metro delivery – Up to 2 working days delivery
  • Perth metro delivery – Up to 5 working days delivery
  • Hobart metro delivery – next working day (Mon – Fri) delivery
  • Saturday delivery may be available in emergency circumstances in metro Melbourne.

Please allow an extra 1-2 working days delivery for all rural/regional areas in each state.

 

Please Note –
The above delivery times may be affected by conditions/events outside our control. While Allcare Vehicle Wash Solutions will do everything possible to ensure deliveries arrive when requested, a delayed delivery does not constitute a reason to cancel an order. We will replace a product if it is lost, mislaid or damaged by our freight company.

Smaller items may be sent by mail. For standard Australia Post deliveries, please allow 2 – 10 working days for delivery.