Is there a power box on the cords of the polishers?

We do not have any power boxes on our cord as everything has been engineered to be contained within the polisher.

What is the difference between a dual action random orbital and forced rotation machine?
Dual action technology has the plate both rotating and oscillating at the same time. Random Orbital allows the plate to freely spin when too much pressure is applied. The dual rotating and oscillating action of these polishers reduces the amount of heat generated compared with rotary and forced rotation machines and will thus prevent you from burning or damaging your paint. Forced rotation machines do not stop spinning regardless of force applied. Don’t make the mistake of just getting any dual action polisher as there are also forced rotation dual action polishers.

Can I mount other backing plate types and sizes to your polishers?

The thread sizing across all our polishers are standard M8. Therefore you can technically mount different backing plates, however this is not encouraged as our machines have not been engineered for anything except for that which accompanies the polisher. The counterbalance in the polisher is made precisely for the backing plate(s) included and the throw of the particular machine. Any other combination will unfortunately lead to a sub optimal user experience.

Are your polisher backing plates compatible with other brands?

Yes, provided they have the same mounting groove. Please note however, that our polishers have been engineered to work most effectively with the backing plates included in our package.

Can I use a different handle types on your polishers?

The handle on the Karate Kid & Sensei polishers are actually bridged across both sides of the polisher to facilitate ambidextrous use. The Grasshopper does not have specific mounting holes for handles.

Do you sell replacement parts for the machines?

We have all spare parts for all our polishers. Feel free to contact us directly for any queries. Repairs can be done by the user but no warranty can be issued for independent repairs. All repairs done by the supplier come with a 3 month warranty.

How do I know what throw/orbit and model to select?

A quick rule of thumb is what is your budget. Money aside, we would encourage every customer to get the 21mm throw, 7” pad Sensei and the 12mm throw, 3” backing plate Grasshopper. The 21mm throw, 7” pad allows Sensei you to plough throw significant surface area in minimal time, but the tradeoff of this is maneuverability in smaller spots like door jambs and spoiler lips. Accompanied with the Grasshopper’s 12mm throw, 3” backing plate however, this will enable you to get through to those tighter spots easily and extremely effectively. Budget limiting however, we would strongly recommend the 15mm throw, 6″ Pad Sensei. Engineered to be a real workhorse in, this polisher will enable you to tackle a vast majority of situations with minimal fuss.

How long does the foam pads last?

We are distributors for the Buff and Shine range of buffing pads which are renowned for their durability with proper care. The life of the pad will depend on a number of factors:-  the type of job it is used for, the type of machine it is used on, the pressure exerted by the user and maintenance procedures both during and after use. In order to extend the lifespan of your pads, we supply McKee’s 37 Polishing pad Cleaner which will quickly and effectively remove the vast majority of products from your pads whilst ensuring the integrity of your pads. Pads should be hand wash only. Expect a minimum 6-8 uses per pad, which can be significantly increased with proper maintenance.

When do you use microfibre pads?

Microfibre pads have been primarily designed primarily for heavy compounding of your car’s painted surfaces. They are an aggressive cutting tool and get through most scratches in a significantly faster time. Note however that due to the nature and the heat retaining nature of these microfibre pads, it is important to check them intermittently to ensure that they are not running too hot. Buff and Shine also supply a microfibre finishing pad which is suitable for higher finishing jobs where medium cut is still required.

Do you have any cleaning tools for the pads?

Yes, we sell a tool to clean our pads, although cleaning by hand is the safest and most effective way we’ve found. When using our pad cleaning brush, please be careful not to exert too much pressure on the pad, as you may risk damage.

Can I use other backing pads on your machines?

Yes as long as the thread and adaptor matches it will be fine. But as mentioned, the ones supplied are designed for our machines and the weight of the backing plates can also affect the overall balance of the machine. Hence other combinations of backing plates and pad density / size may cause additional vibration/noise which would result in a subpar user experience.

Does the polisher come with a carry bag?
All our polishers come in a cardboard box. Carry bags can be sold separately as kits or individually.

My polisher is not switching on, what do I do before sending it back for repairs?
This could be due to various reasons but below is a checklist to walk through before contacting us further for a warranty / repairs service request. Ensure that your power mains are connected properly and there are no visible damages to the power cable or connections to the machine. If there is, DO NOT switch the machine on and contact our support team directly for further instructions.

1. Check if the carbon brushes are worn. To do so simply remove the casing of the polisher where the Philips screws holds them in place. The brushes are typically held down by a set of springs or coils and can sit in different locations depending on the model you are working on. A spare set of brushes are provided in the polisher box, however if you require additional sets you can also purchase them from our store.
2. If step 1 above does not resolve the issue, kindly send us an email to describe your observations in detail prior to the machine malfunction and we will assess from there.

To find out more about our warranty claims, click here